Free home delivery conditions for all orders of $ 89 or more before taxes

This free promotion is only available in Canada with any purchase over $ 89 before taxes, with certain exceptions which are explained below in this paragraph.

FREE SHIPPING DOES NOT APPLY TO CERTAIN PRODUCTS OR SITUATIONS, SUCH AS: In some region, for oversized products or a large volume of item when purchasing, there might be additional charges for delivery. If there is an applicable delivery charge, you will be able to see the cost for that delivery to the cart. In the case of services, such as sharpening or repairs, no free delivery is possible. If you're buying for less than $ 89, here's the easy way to find out the cost of shipping your purchases:

# 1 Add products to cart

# 2 In the basket, go to "Estimate the delivery"

# 3 Fill in the information province and postal code and There you go

 

* Shipping costs are determined by weight, volume and distance.

Pets online will deliver the products you ordered to the address you designated when ordering. You can receive your purchases in one of our pick-up counters if you wish, choose your counter during your payment in the basket. You will receive a call when your products can be picked up at the counter (1 to 7 days). There are two payment options for all pick-up counters; # 1 Pay you in cash directly at the counter where you will pick up your purchases # 2 You can prepay your purchases on the Pets-online.ca site with a credit card of your choice that is accepted by Pets-online.ca.

 

Instant delivery terms

a) The instant delivery option is valid only for the Borough of Longueuil which includes the following cities: Brossard, Saint-Hubert, LeMoyne, Saint-Lambert, Longueuil and Greenfield Park.

b) It is absolutely necessary to have a person to welcome the delivery person and to receive the package of your order in person.

c) No deposit at the door in a box or any other form of delivery of the package other than by hand is authorized. Delivery is only made to the address that was indicated when ordering.

d) An identity document in the same name as the buyer on the purchase invoice will be requested and mandatory to complete the instant delivery of your order.

e) During delivery, if there is no one to welcome the delivery person to hand over the package to a person, the package will automatically be returned to the sender with additional delivery costs. for the return.

 

International delivery

Due to customs, a parcel sent by air may take 2-6 weeks and a parcel sent by air express may take less than 3 weeks. Canada Post tracking numbers are provided by eu only for Air Express deliveries. We are not responsible for the extra fee sometimes caused by customs clearance, because some customs in some countries sometimes charge customs clearance fee randomly. We send regularly in Europe and occasionally we are aware of a customs clearance amount charged to certain customers. It's out of our control and we are very sorry for it.

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Available only for the towns of: BROSSARD, SAINT-HUBERT, LEMOYNE, ST-LAMBERT, LONGUEUIL AND GREENFIELD PARK.

Orders processed Monday to Friday 10 a.m. to 5 p.m. and Saturday and Sunday 10 a.m. to 4 p.m.

* See delivery conditions.

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